l44g Privacy Policy
Protecting your personal information is our highest priority. Learn how l44g collects, uses, and keeps your data secure.
This Privacy Policy ("Policy") applies to all users of the l44g platform. By using this website, you agree to the terms of this Policy. We ask that you read this Policy carefully.
Introduction and Overview
l44g ("we", "our") operates a safe and trusted online gaming platform for players in Bangladesh. Protecting your privacy is one of our core responsibilities. In this Policy we explain in detail what types of information we collect, why we collect it, how we use it, and how we keep it secure.
By using l44g's website and applications, you agree to all the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team with any questions.
This Policy is connected to l44g's Terms and Conditions and Responsible Gaming policy and is considered an integral part of them.
What Information We Collect
l44g collects information in various ways. The types of information collected are detailed below:
2.1 Information Provided Directly by You
When you register or create an account, the following information is collected from you:
- Full name
- Date of birth (for age verification — only users aged 21 and above may create an account)
- Email address
- Residential address
- National ID or passport number (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Page visits, session duration, and navigation patterns
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
Every deposit, withdrawal, and gaming history is securely stored in our system. This information helps ensure financial security and assists in resolving disputes.
Purpose of Using Information
l44g uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are as follows:
3.1 Service Delivery and Operations
- To create and manage your account
- To ensure deposits and withdrawals are processed
- To provide bonuses, promotions, and rewards
- To personalize the gaming experience
3.2 Security and Compliance
- To verify your identity and age (KYC process)
- To prevent fraud, money laundering, and other criminal activity
- To enforce responsible gaming policies
- To ensure legal and regulatory compliance
3.3 Communication and Support
- To send important account-related notifications
- To send transaction confirmations and receipts
- To provide customer support services
- To assist with resolving technical issues
3.4 Improvement and Research
- To improve the quality of our services
- To analyze and enhance the user experience
- To identify and resolve technical issues
Sharing Information with Third Parties
l44g does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in specific circumstances:
4.1 Payment Processors
To complete your transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and our banking partners. This information is used solely for processing the specific transaction.
4.2 Technology Service Providers
Limited information may be shared with game software providers and technology infrastructure service providers for the operation of our platform. All such partners are required to comply with our privacy standards.
4.3 Legal Obligations
In the case of a court order, a lawful request from a government authority, or a legal obligation, we are legally required to provide the necessary information. In such cases, we endeavor to provide the minimum amount of information necessary.
4.4 Fraud Prevention
l44g reserves the right to share information with relevant authorities if fraud, money laundering, or other illegal activity is suspected.
Cookies and Tracking Technologies
l44g uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect usage statistics to help improve the service.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly. Essential cookies remain active at all times, as they are necessary for the platform to function.
Data Retention and Security Measures
l44g uses industry-standard security technology to keep your personal information secure.
6.1 Technical Safeguards
- Data transmission is secured through SSL/TLS encryption technology
- Robust firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Sensitive data stored in encrypted databases
- Two-Factor Authentication facility
6.2 Organizational Measures
- Only authorized personnel may access your information
- Regular data protection training provided to all staff
- Strict disciplinary action for any breach of data protection policy
6.3 Data Retention Period
Your information is retained while your account is active and for a defined period after closure as required by legal obligations. Financial transaction records are retained to meet legal requirements. Once the purpose of retention is fulfilled, data is securely deleted.
Your Rights and Controls
l44g believes you have full rights over your own information. You may exercise the following rights at any time:
7.1 Right to Access Information
You may request at any time what information we hold about you. We will provide detailed information within 30 working days of your request.
7.2 Right to Correct Information
If any of your stored information is incorrect, you may have it corrected through our support team. Ensuring accurate and up-to-date information is important for both you and us.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations or ongoing disputes.
7.4 Objection to Processing
You may object to the processing of your information for specific purposes. Upon receiving such a request, we will review the matter and take appropriate action.
7.5 Right to Data Portability
You may request your personal information in a structured and readable format.
Protection of Minors' Information
l44g provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from individuals under the age of 21. Age verification at the time of registration is a mandatory process.
If we become aware that a minor has registered on our platform, that account will be closed immediately and all related information will be deleted. We request that parents and guardians ensure their children do not use this platform.
Changes and Updates to the Privacy Policy
l44g reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Send a notification email to registered users
- Display a clear notice on the platform
If you continue to use the platform after changes are made, you will be considered to have agreed to the updated Policy. We therefore ask that you review this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will review your request as promptly as possible.
Email: [email protected]
24/7 Bengali Live Chat Support — get instant help through the live chat option on the platform
Support hours: 7 days a week, 24 hours a day, according to Bangladesh Standard Time (BST, UTC+6)
After receiving any request related to the protection of your information, we will respond within 30 business days. In complex cases this timeframe may be extended, but we will inform you of that. Our goal is to always maintain the highest standards of transparency and accountability.
For more information about the l44g platform, visit our About Us, Terms & Conditions and FAQ pages.